SpinMaya Casino Terms and Conditions

Welcome to SpinMaya Casino. These Terms and Conditions govern your use of our website, spinmaya.com, and all services we provide, including our games, sportsbook, promotions, and account features. By registering with SpinMaya, you confirm that you have read, understood, and agreed to be bound by these terms. If you do not agree with any part of this document, we ask that you refrain from using our platform.

About Our Operation

Our platform is owned and operated by Tekuno Technologies SRL, registered in Costa Rica, Province 01 San Jose, Canton 01 San Jose, Cathedral District, Tenth Avenue, Thirty-Three and Thirty-Five Streets, Office Three Three Three Five. Prismalight Tech Ltd, registered in Cyprus, acts as our payment agent. We operate under a license issued by the Tobique Gaming Commission, Online Gaming License number 0000061. At SpinMaya, we target players in Finland, Iceland, Luxembourg, Monaco, and San Marino, and our services are provided in English.

Eligibility and Account Registration

To open an account with us, you must be at least 18 years old or the legal gambling age in your jurisdiction, whichever is higher. We require accurate personal information during registration, and you agree that we may verify your identity at any time, particularly before processing your first withdrawal. Our SpinMaya Casino login credentials are personal and must not be shared with third parties. You are solely responsible for maintaining the confidentiality of your spinmaya login details.

Restricted Jurisdictions

We do not accept deposits or real-money play from residents of several countries, including but not limited to the United States of America, the United Kingdom, Russia, Ukraine, Belarus, and a list of other jurisdictions subject to FATF greylisting or additional restrictions detailed in our policies. We reserve the right to decline service to users from Afghanistan, Nigeria, Lebanon, and other restricted territories. It is your responsibility to confirm that online gambling is legal where you reside before using SpinMaya.

Deposits and Withdrawals

We support a wide variety of payment methods, including Visa, Mastercard, Revolut, Skrill, Paysafecard, bank transfer, Stripe, PayPal, Apple Pay, and major cryptocurrencies such as Bitcoin, Ethereum, Litecoin, USD Coin, and Tether. Our minimum deposit is generally €20 or its equivalent, though this may vary by country and method. Minimum withdrawals range from EUR 50 to EUR 120 depending on your location and chosen method. Every spin maya withdrawal request is subject to internal review, and we may require additional KYC documentation before releasing funds.

Daily, weekly, and monthly withdrawal caps apply to Bronze and Silver ranked players, visible directly in your Wallet. Gold and Platinum players often receive bespoke payout limits. Wins exceeding €/$10,000 may be paid in monthly instalments of up to €/$10,000 until the balance is settled in full. Bank transfers may incur intermediary charges capped at the equivalent of EUR 16, and crypto sent to an incorrect network is only pursued by us for amounts above €5,000, carrying a 0.1 BTC recovery fee.

Processing Times

Deposited funds must be wagered at least three times before a withdrawal request can be submitted. Our KYC checks at first withdrawal typically take around 48 hours. Once approved, we process payouts within 3 business days, though most are completed within 24 business hours. Crypto withdrawals are instant, e-wallets and mobile wallets take up to 24 hours, and bank cards or transfers may take up to 5 business days.

Bonuses and Promotions

At SpinMaya, we offer a Welcome Package of up to €2,500 plus 250 free spins, split across your first three deposits and available exclusively to newly registered players. The minimum qualifying deposit is €20, and wagering is set at x40. No promo code is required to claim this offer - entering one will forfeit it. Free spins are credited at 50 per day for three days after your first deposit, and 50 per day for two days following your second deposit, valid on Gates of Olympus and select BGaming titles. Spins expire after 3 days, and any winnings generated expire after 7 days, with a maximum win of €50 from these spins. A general cap of 10x the bonus amount applies to winnings from any promotion we run.

We also provide a Sportsbook Welcome Package worth up to €450, a Sunday Reload bonus unlocked via promo code, and a Weekly Cashback program calculated from your previous week's net losses. Only one bonus may be active on your SpinMaya Casino account at any given time, so earlier offers must be completed or cancelled before claiming a new one. Full terms for each promotion, including wagering requirements and eligible games, are published within our Promotions section.

Loyalty Program

Our loyalty system features four ranks - Bronze, Silver, Gold, and Platinum - with Bronze, Silver, and Gold each divided into five steps. Progress is tracked through Wager Points and Deposit Points, and we reward higher ranks with improved cashback boosts, points rakeback, dedicated VIP managers, increased withdrawal limits, and exclusive tournaments. We encourage every spinmaya casino player to review the full rank structure in their account dashboard.

Responsible Gambling

We are committed to promoting responsible play across our platform. We provide self-exclusion options, deposit limits, and reality check tools to help you manage your gaming activity. If you believe you need support, we encourage you to reach out to our team or a professional gambling support organization in your region.

Account Suspension and Termination

We reserve the right to suspend or close your account if we suspect fraudulent activity, breach of these terms, or if you provide false information during registration. In such cases, we may withhold winnings pending investigation. Our decision regarding suspected abuse of bonuses, including the Welcome Package or Sunday Reload, is final.

Changes to These Terms

We may update these Terms and Conditions periodically to reflect changes in our services, regulatory requirements, or operational practices. We recommend reviewing this page regularly, as continued use of SpinMaya after changes are published constitutes your acceptance of the revised terms.

Contact Us

If you have questions regarding these Terms, our bonuses, withdrawal policies, or any other aspect of your SpinMaya Casino experience, our support team is available 24/7 via LiveChat or email at [email protected]. We are here to assist you with any concerns regarding your account, deposits, or gameplay.