SpinMaya Responsible Gaming

Setting Your Own Limits

One of the most effective ways to keep your gaming in check is to set personal limits before you start depositing or betting. Our Wallet section allows you to configure the following restrictions whenever you feel they would help you:

• Deposit limits - daily, weekly, or monthly caps on how much you can add to your account
• Loss limits - a ceiling on how much you're willing to lose within a set period
• Wager limits - a cap on the total amount you can stake across our games
• Session time reminders - alerts that pop up after a chosen amount of time has passed
• Cool-off periods - a short break from your account, typically ranging from 24 hours to 30 days

Once you set a limit at Spin Maya, it cannot be increased immediately - any request to raise a limit only takes effect after a cooling-off period, usually 24 hours, to give you time to reconsider. Lowering a limit, on the other hand, takes effect right away. We believe this asymmetry is an important safeguard that protects players from impulsive decisions made in the heat of the moment.

Self-Exclusion

If you feel that you need a longer break from gaming altogether, SpinMaya offers a self-exclusion option. You can choose to exclude yourself from our platform for a fixed period - such as 6 months, 1 year, or 5 years - or indefinitely. During self-exclusion, your account will be deactivated, you won't receive any marketing emails or bonus offers from us, and you won't be able to log in or deposit until the exclusion period has ended. We won't try to win you back during this time, because respecting your decision matters more to us than any revenue it might cost.

Reality Checks

We also provide reality check notifications that remind you how long you've been playing and how much you've wagered during that session. These pop-ups are designed to help you stay aware of your activity, especially during longer sessions, so you can make an informed choice about whether to continue or take a break.

Age Verification and Account Protection

Gambling at Spin Maya is strictly limited to adults who meet the legal age requirement in their jurisdiction. We carry out identity and age verification checks as part of our standard Know Your Customer process, which typically takes place at the time of your first withdrawal. If we have any reason to suspect that an account belongs to a minor, we will immediately suspend the account and freeze any funds until the matter is resolved.

We encourage parents and guardians to use parental control software on any shared devices, as this adds an extra layer of protection against underage access to our games and similar platforms. We at Spin Maya also recommend that players never share their login credentials with anyone, including family members, to keep their accounts secure and their play history private.

Recognizing the Signs of Problem Gambling

Gambling can become harmful when it starts to interfere with daily life, relationships, or finances. Some signs that your play may no longer be just entertainment include:

• Spending more money or time on gaming than you originally intended
• Chasing losses by increasing your bets or deposits
• Borrowing money or using funds meant for essential expenses to gamble
• Feeling anxious, irritable, or guilty about your gaming habits
• Neglecting work, school, or relationships because of time spent playing
• Hiding your gambling activity from friends or family

If any of these resonate with you, we strongly encourage you to make use of the limit-setting tools described above, or to reach out to our support team, who can guide you through the self-exclusion process or point you toward external help.

External Support Organizations

Alongside the tools we provide directly on our platform, there are independent organizations that specialize in supporting people affected by problem gambling. We encourage anyone who needs additional help to get in touch with services such as:

• GamCare - independent support, advice, and counselling for anyone affected by gambling harm
• BeGambleAware - information and resources to help you stay in control of your gambling
• Gamblers Anonymous - a peer support fellowship for people recovering from gambling addiction
• GambleAware - free, confidential advice and tools to help you gamble more safely

These organizations operate independently of SpinMaya and can offer confidential, non-judgmental support regardless of where you play. We genuinely believe that reaching out early, before gambling becomes a serious problem, makes a real difference.

How We Promote a Safer Environment

Our approach to responsible gaming goes beyond individual tools. We at Spin Maya also take broader steps to keep our platform safe, including:

• Restricting access to players from regions where online gambling is prohibited or where we are unable to operate responsibly
• Applying strict KYC and verification procedures before processing significant withdrawals
• Capping bonus winnings and applying fair wagering requirements so promotions remain sustainable rather than encouraging excessive play
• Training our support staff to recognize signs of distress and respond with empathy rather than sales pressure
• Reviewing our Loyalty Program regularly so that rewards never come at the expense of player wellbeing

Our SpinMaya Loyalty Program, with its Bronze, Silver, Gold, and Platinum ranks, is designed to reward consistent, enjoyable play rather than to push players toward riskier behavior. Benefits like cashback and rakeback are structured around realistic thresholds, and we make sure that promotional terms - including wagering requirements and win caps - are clearly stated so you always know what to expect. You can learn more about our current SpinMaya bonus offers and how they are structured responsibly.

Managing Your Account Settings

You can access and adjust all of your responsible gaming settings directly from your account dashboard at any time. Here's how to get started:

1. Log in to your SpinMaya account
2. Navigate to the Wallet or Account Settings section
3. Select "Responsible Gaming" from the menu
4. Choose the limit or tool you want to set - deposit limit, loss limit, time reminder, cool-off, or self-exclusion
5. Confirm your choice and review the confirmation message we send to your registered email

If you have trouble locating these settings, our support team at Spin Maya is always ready to walk you through the process step by step. New players can get started quickly with the SpinMaya login process and set their limits right from the start.