SpinMaya Privacy Policy

At SpinMaya Casino, we respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, store and safeguard your information when you visit spinmaya.com, register an account, deposit funds or play any of our games. By using our services, you agree to the practices described below. Our casino is owned and operated by Tekuno Technologies SRL, with Prismalight Tech Ltd acting as our payment agent, and we are licensed by the Tobique Gaming Commission under license number 0000061.

Information We Collect

When you create an account with us, we collect certain personal and technical details necessary to provide our services and comply with our legal obligations. We at SpinMaya gather this information directly from you, automatically through your use of our platform, and sometimes from trusted third parties such as payment providers and verification agencies.

• We collect your full name, date of birth, address, email and phone number during registration
• We gather identity verification documents as part of our KYC process, typically completed within 48 hours of your first withdrawal
• We track your gaming activity, including wagers, deposits, withdrawals and bonus usage, to improve our services and meet regulatory requirements
• We record payment details related to the deposit and withdrawal methods you choose, including cards, e-wallets and cryptocurrency addresses
• We log technical data such as your IP address, device type, browser, and session information when you access our platform via desktop, mobile or our installable PWA app
• We may collect communication records when you contact our support team via LiveChat or email

How We Use Your Information

Our SpinMaya platform uses your personal data for a number of legitimate purposes connected to running a safe and compliant gambling service. We never collect more data than necessary, and we only use it for the purposes outlined in this policy.

• We use your data to verify your identity and age, ensuring you meet our eligibility requirements
• We process your information to manage deposits, withdrawals and your overall wallet balance
• We use your activity data to calculate loyalty points, weekly cashback, rakeback and other promotional rewards
• We analyze gameplay patterns to detect fraud, money laundering or problem gambling behavior
• We send you relevant communications about bonuses, tournaments and account updates, where you have consented to receive them
• We use aggregated, anonymized data to improve game selection, site performance and customer experience

Sharing Your Data

We do not sell your personal information to third parties. However, Our Spin Maya operation shares certain data with trusted partners where necessary to deliver our services or comply with the law.

• We share data with payment processors, including Visa, Mastercard, Skrill, PayPal, Stripe and cryptocurrency networks, to process your transactions
• We share information with our game providers, such as BGaming, Playson, Spinomenal, Evolution and Pragmatic Play Live, strictly for gameplay functionality
• We may disclose data to regulatory bodies, including the Tobique Gaming Commission, upon lawful request
• We share information with fraud-prevention and KYC verification services to confirm your identity
• We may provide data to law enforcement where required by applicable regulations

Cookies and Tracking Technologies

Here at SpinMaya, we use cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze site traffic. Cookies help us recognize returning players, keep you logged in securely, and personalize the content you see, including bonus offers and tournament updates. You can control or disable cookies through your browser settings, though doing so may limit certain features of our platform. For more details, please refer to our separate Cookies Policy.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterward to meet our legal, tax, and regulatory obligations. Transaction records, KYC documentation and communication logs may be kept for several years as required by our license conditions. Once retention is no longer necessary, we securely delete or anonymize your information.

Data Security

We at SpinMaya take appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, misuse or alteration. Our security protocols include encrypted data transmission, restricted internal access, and regular monitoring of our systems. While we strive to protect your information at every stage, no method of transmission over the internet is completely secure, and we encourage you to use strong Dxl}}B&kY7eYmkY#s and safeguard your own login credentials.

International Data Transfers

Because our casino operates internationally and serves players across markets including Finland, Iceland, Luxembourg, Monaco and San Marino, your data may be transferred to and processed in countries outside your country of residence. Whenever this occurs, we ensure appropriate safeguards are in place to protect your information in line with applicable data protection standards.

Your Rights

You have a number of rights regarding the personal data we hold about you. We want you to feel confident that your information is handled fairly and transparently.

• You have the right to request access to the personal data we hold about you
• You can ask us to correct any inaccurate or incomplete information
• You may request that we delete your data, subject to our legal retention obligations
• You can object to or restrict certain types of processing, including marketing communications
• You may withdraw consent at any time where processing is based on consent
• You can contact us to exercise any of these rights by emailing [email protected]

Restricted Jurisdictions

Our services are not available to residents of certain restricted countries, including those on international sanctions and greylist frameworks. If you access SpinMaya from a restricted jurisdiction, we reserve the right to suspend your account and withhold any associated data processing beyond what is required for compliance purposes.

Children's Privacy

Our platform is intended strictly for adults of legal gambling age. We do not knowingly collect personal data from minors. If we become aware that a minor has registered an account, we will close it immediately and delete any associated data.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page periodically. Continued use of our SpinMaya casino services after any changes constitutes your acceptance of the revised policy.

Contact Us

If you have questions about how we handle your personal data, or if you wish to exercise any of your privacy rights, please reach out to our support team via LiveChat, available 24/7, or by email at [email protected]. We at SpinMaya are committed to responding promptly and transparently to all privacy-related inquiries.